Summary of timelines
| Situation | Outcome | Timeline |
|---|---|---|
| Report not delivered within 24 hours of a verified payment | Full refund | Refund issued within 2 business days of your request |
| Cancellation before the report is generated | Full refund, no cancellation charge | Refund issued within 2 business days of your request |
| Our error (wrong details processed, corrupt file we cannot fix) | Corrected report or full refund — your choice | Within 2 business days |
| Charged twice for the same order | Duplicate amount refunded | Within 2 business days of detection |
| Your typo, reported within 7 days of delivery | One free regeneration | Within 2 business days |
| Refund credited to you | Normally 5–7 working days after it is issued, depending on your bank | |
Full refund
- Your report is not delivered within 24 hours of your order once your UPI payment has been verified (and the email address you gave was correct).
- You paid but we cannot complete the order for any reason on our side.
- The report is technically wrong because of our error — for example, we processed different birth details from those you entered, or the file is corrupt and we cannot fix it.
- You withdraw consent before the report has been generated.
- You were charged twice for the same order.
Free regeneration
- You made a typo in your birth details or name: email us within 7 days of delivery and we will regenerate the report once, free.
- You later find a more accurate birth time: we will regenerate once within 7 days.
Not refundable
- Disagreement with the interpretations, or events not occurring as described. Astrology is guidance, not a guarantee — you confirm this at checkout.
- Change of mind after the report has been delivered, because it is personalised digital content supplied at your request.
Cancellation
You can cancel any time before your report is generated by emailing support@kundlireports.com with your order ID. There is no cancellation charge; you receive a full refund by UPI to the account that paid. Because we generate the report soon after verifying your payment, please write as early as possible. If you placed an order but did not pay, no action is needed — unpaid orders are deleted automatically after 3 days. If we ever have to cancel an order ourselves, you receive a full refund.
How refunds are paid
UPI payments are refunded by UPI to the account that paid, normally within 5–7 working days of approval. If the paying account cannot be identified from the UTR, we will ask you by email for the details needed to refund you. If you paid a different amount from the order total, we refund any excess, or ask you to pay the balance.
How to ask
Email support@kundlireports.com with your order reference and the reason. We acknowledge within 48 hours and decide within 2 business days. Unresolved? See Contact & Grievance.
Questions about this page? Email support@kundlireports.com. A Hindi summary is available on request; the English version governs.